The following is an excerpt from the Wall Street Journal by Jim Carlton.

1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" 
because of the flood of calls asking where the "Any" key is.

2. AST technical support had a caller complaining that her mouse was hard to 
control with the dust cover on. The cover turned out to be the plastic bag

the mouse was packaged in.

3. Another Compaq technician received a call from a man complaining that the 
system wouldn't read word processing files from his old diskettes.

After trouble- shooting for magnets and heat failed to diagnose the problem,
it was found that the customer labeled the diskettes then rolled them into the 
typewriter to type the labels.

4. Another AST customer was asked to send a copy of her defective diskettes. 
A few days later a letter arrived from the customer along with Xeroxed copies of the floppies.

5. A Dell technician advised his customer to put his troubled floppy back in the 
drive and close the door. The customer asked the tech to hold on, and was heard 
putting the phone down, getting up and crossing the room to close the door to his room.

(True story)

    Caller: "Hello, is this Tech Support?"

    Tech: "Yes, it is. How may I help you?"

    Caller: "The cup holder on my PC is broken and I am within my warranty period.

    How do I go about getting that fixed?"

    Tech: "I'm sorry, but did you say a cup holder?"

    Caller: "Yes, it's attached to the front of my computer."

    Tech: "Please excuse me if I seem a bit stumped, It's because I am.

    Did you receive this as part of a promotional, at a trade show? 
    How did you get this cup holder? Does it have any trademark on it?"

    Caller: "It came with my computer, I don't know anything about a promotional.  
    It just has '4X' on it."